Return & Refund
We are committed to your complete satisfaction. We handle returns and exchanges on a case to case basis. Please contact us prior to sending the items back.
When you get your hair, please kindly check it as soon as possible.
*Within 7 days, accepting full refund or exchange. If for quality reason, we（could） charge shipping fee, if not buyer charge it.
*Within 7-30 days, only accept exchange, while you need to charge the shipping fee
* Customize orders are not accepted to do return or exchange when it completed, you might only receive 80% refund if want to cancel it during customization time.
*Any item that has been altered chemically or physically no longer qualifies for an exchange.
*All hair must be returned in original package(unaltered, unworn, undamaged ), please put small value of the package under $20 to ensure we can get the hair via DHL or EMS, Don't Use USPS, it is not available.
*To process a return, please email:firstname.lastname@example.org with the reasons for your return request & your order number so that we may provide you with our return address.